Monday, February 26, 2018

Monday, February 26, 2018 “The best time to plant a tree was 20 years ago. The second best time is now.” — Chinese Proverb

Quotable




http://censusviewer.com/state/NC
Google Trends - Greatest thing ever

3A Women's Bracket


The Ikea Effect

                                                        
Kaplan's SAT Question of the day
                                                            
MARKETING

Vocab 2.06/2.07 Combo , 15 Matching, Friday, March 2, 2018, 15 min limit


2.03 LAP - Making Mad Glad (Due Monday - Feb 26)
2.03/2.05 Making Mad Glad LAP Quiz (20 Q)
http://www.quia.com/quiz/6201725.html

2.05 EQ  What are the benefits for good customer service?

Customer Service


Stew Leonards
Powerpoint (Review):


Handle difficult customers (CR:009)
a. Define the following terms:  disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.

Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer  complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.

Given a company, students will find the return policies and compare to other companies.



2.06  - Standards and Grades
EQ:  What type of Gas does mom/dad/grandma use in their car?
        Would you ever buy grade "C" meat for your own consumption?


Powerpoint (Review):

2.06 PPT (Slides 1-9)

a. Define the terms grades and standards.
b. Explain the interrelationship of grades and standards.
c. Describe what businesses do with products that fail to meet the lowest standards.
d. Explain reasons for using grades and standards.
e. Describe ways that grades and standards aid the buying and selling process.
f. Explain the importance of grades and standards in global trade.
g. Identify groups that develop grades and standards.
h. Describe types of standards.
i. Identify examples of graded products.


Let’s research some common foods that incorporate grades and standards.
Raspberry Standards
Peanuts

Look up “Grade Chart USDA Meat”
“Grades of Acne”

grades of hamburger meat

Speed ratings of tires

Grades of Gasoline (octane)


Go home, look in pantry, fridge and find an item with a “Grade”
Remember the name.
If you would like, email murphyk2@gcsnc.com a picture.
bonus if you do.  Must have your face in the shot as well. "+1" on a test value
If you do not have access to a phone/camera, once finished, bring in the empty container.


Quia - LAP Raise the Bar - 5 Q's, Essay, take only once.
Due Mar 2, 2018



                                                                                                                                                    
SPORTS AND ENTERTAINMENT MARKETING
1.07 Social Media Research - Project -bwah ha ha ha ha ha
Prj Due this Friday, Feb 23, 2018 first 5 of class

Dunning-Kruger Video
https://www.youtube.com/watch?v=pOLmD_WVY-E

Pjt/HW
Dunning and Kruger
  Step 1:  Read
  Step 2:  Understand major parts of the research
  Step 3:  Write a 1 page brief (example - How to)
                   Use MLA Citation (use this website...so easy) [page 2]
                   Use MLA in text Citation (scroll down until you find In-Text Citation)
  Step 4: Turn in - Due March 9, first 5 minutes of class - emailed only - google doc link would be wonderful. You will not have a second go of this paper.


LAP Work the Big Six - Due Monday, February 26, 2018
Work the Big Six Quiz
http://www.quia.com/quiz/6174719.html

1.10 HW notes - Due March 6, first 5 of class

CBA Project Rubric
Title League


1. Contract Length Min/Max/renewals

2. Drug Testing

3. Grievance Redressal Procedure
4. Hotel
5. Insurance
6. Food/Per diem (under what conditions)
7. Facilities
8. Min Salary/Max (Veteran v Rookie) Chart would look great here
9. Retirement  (amount and vestment time)
10. Report Time (to Venue)
11. Representation (union called)
12. Salary Scale (small spread sheet would be nice)/Step/Scale pay  (again, chart would look great here)
13. Terms
14. Travel (Plane/bus/Hotel/Team Meals)
15. Number of games total
16. Termination Clause
17. Wages, Bonus, production norms, leave, retirement benefits, Chart
18. Workouts - How many a day

1.11 - Manage promotional Activities to maximize return on promotional investments
EQ:




AT&T Stadium App
Cowboy stadium tour - Sportscapes


Stadium naming rights and their $ figures


Students will:
    Find the top sponsorships by property type

Carolina Panthers Sponsorships


Check out the Sponsor/cost/attendees/CPA - ROI

Venues/buildings

A look at non-profit




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