SEMII - Unions/Strikes/pay too low
SEMII - When will the rain stop?!?!
SEMII - Risk, Liability, and Payment due
SEMII - Naming Names
MARKETING
Vocab 2.06/2.07 Combo , 15 Matching, Friday, March 2, 2018, 15 min limit
2.03 LAP - Making Mad Glad (Due Monday - Feb 26)
2.03/2.05 Making Mad Glad LAP Quiz (20 Q)
http://www.quia.com/quiz/6201725.html
http://www.quia.com/quiz/6201725.html
2.04
Foster positive relationships with customers to enhance company image.
[5-35]
- Define the term business policy.
- Identify characteristics of effective business policies.
- Describe reasons for having business policies.
- Explain types of business policies that affect customers.
- Discuss the role of employees in interpreting business policies.
- Explain when business policies should be interpreted.
- Explain guidelines for interpreting business policies to customers.
- Demonstrate procedures for interpreting business policies to customers.
Research Store Policies
2.05 EQ What are the benefits for good customer service?
Customer Service
Stew Leonards
Powerpoint (Review):
Handle difficult customers (CR:009)
a. Define the following terms: disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.
Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.
Given a company, students will find the return policies and compare to other companies.
SPORTS AND ENTERTAINMENT MARKETING
1.07 Social Media Research - Project -bwah ha ha ha ha ha
Prj Due this Friday, Feb 23, 2018 first 5 of class
Dunning-Kruger Video
https://www.youtube.com/watch?v=pOLmD_WVY-E
Pjt/HW
Dunning and Kruger
Step 1: Read
Step 2: Understand major parts of the research
Step 3: Write a 1 page brief (example - How to)
Use MLA Citation (use this website...so easy) [page 2]
Use MLA in text Citation (scroll down until you find In-Text Citation)
Step 4: Turn in - Due March 9, first 5 minutes of class - emailed only - google doc link would be wonderful. You will not have a second go of this paper.
LAP Work the Big Six - Due Monday, February 26, 2018
Work the Big Six Quiz
http://www.quia.com/quiz/6174719.html
1.10 EQ If a tree falls in the forest and no one hears it, does it make a sound?
Data Must Be Presented
Will Present their CBA Presentation
Min 5 minutes - Max 7
18 categories from Blogspot
Popsicle pull for the 5-7 categories group will expound upon in time allowed
Title League
1. Contract Length Min/Max/renewals
2. Drug Testing
3. Grievance Redressal Procedure
4. Hotel
5. Insurance
6. Food/Per diem (under what conditions)
7. Facilities
8. Min Salary/Max (Veteran v Rookie) Chart would look great here
9. Retirement (amount and vestment time)
10. Report Time (to Venue)
11. Representation (union called)
12. Salary Scale (small spread sheet would be nice)/Step/Scale pay (again, chart would look great here)
13. Terms
14. Travel (Plane/bus/Hotel/Team Meals)
15. Number of games total
16. Termination Clause
17. Wages, Bonus, production norms, leave, retirement benefits, Chart
18. Workouts - How many a day 
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