Thursday, September 28, 2017 At Ikea, we're family...and speak a language no one really understand

Quotable

Timberland....relevant once more?

                                                        

Word of the Day

Question of the day
SAT QOTD (Begin in 2012)

Kaplan's Version QOTD

Kaplan's SAT Question of the day

                                                            

MARKETING

2.01 + 2.03 Vocab Cards

2.01 + 2.03 Match

2.01 + 2.03 test

2.01 LAP - Go Beyond the Sale (one time only) - By Friday, Sept 29, 4th block

2.01 Go Beyond The Sale - LAP - 4 open ended questions
http://www.quia.com/quiz/6192674.html

2.01 LAP - Sell away (still unlimited) - By Friday, Sept 29, 4th block

2.01 - Sell Away - LAP - 20 Q
http://www.quia.com/quiz/6192656.html

Bellringers

DECA Role Play - HW - Due Friday, Sept 29  or Have over the weekend if you need more time.

I prefer it was typed.

2.03 Difficult Customer Scenario - 7 things to know

2.03 LAP - Making Mad Glad (Will open on Friday - feel free to read through)

Correlation project - Two data loose/no correlation from data generated in class

2.03_study guide 2.01-2.03

Students will develop sales/return policies  for a “store”

http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/dc2a6eb176d042bb8525701200521182

Customer Service

https://www.youtube.com/watch?v=zimgmAWKvwM

Stew Leonards

https://www.youtube.com/watch?v=vJAnuXltFAE

Powerpoint (Review):

2.05 Handling Difficult Customers PPT

Handle difficult customers (CR:009)

a. Define the following terms:  disagreeable customer, domineering/ superior customers, dishonest customers.

b. Identify types of difficult customers.

c. Describe categories of disagreeable customers.

d. Discuss categories of domineering/superior customers.

e. Describe ways in which customers are dishonest.

f. Identify situations in which customers become difficult.

g. Explain reasons for handling difficult customers.

h. Describe general guidelines for handling difficult customers.

i. Explain specific guidelines for handling types of difficult customers.

j. Demonstrate procedures for handling difficult customers.

Handle customer/client complaints (CR:010)

a. Define the term complaint.

b. Identify the costs associated with customer complaints.

c. Identify reasons for customer complaints.

d. Describe the benefits of customer complaints.

e. Explain the importance of appropriately handling customer  complaints.

f. Explain procedures for handling customer complaints.

g. Demonstrate procedures for handling customer complaints.

Given a company, students will find the return policies and compare to other companies.  

                                                                                                                                                    

SPORTS AND ENTERTAINMENT MARKETING 

GE8ZY3L

Recruiting Violations

18 names to know

Sneaker Scandal

1.10

Writing Marketing Reports

Presenting Report findings and recommendations

1.11

[5-22] Sponsorship briefing

1.11 ppt

1.11 Study Guide - you need to do this

Categorize types of objectives for sponsoring sports/events.

Explain objectives for sponsoring sports/events.
Discuss the benefits associated with corporate sponsorship objectives.

 Explain the relationship between sponsorship objectives and being able to evaluate sponsorship effectiveness.

Describe considerations in setting sponsorship objectives.
Demonstrate procedures for setting sponsorship objectives