Wednesday, February 22, 2017

Wednesday, February 22, 2017 So warm, now with rain, Has Spring Sprung?

Quotable 

Classes, online, Weaver, CCPI/GTCC, and beyond

Squeezing the last minute out of a session

It's too late now.
If you're the moderator of a panel and you want to rush through one more question...
Or if you're the speaker and you need to race through three more slides...
Or if you're a writer or designer and want to add just one more idea...
Or if you're the teacher and there's just one more concept to talk about even though the bell's about to ring.
Too late.
End with a pause.
End with confidence and calm and yes, please respect your audience enough to not expect that cramming is going to help us or you.
No one, not once in the history of timers, has ever said, "I'm really glad that they went over by thirty seconds, huffing and puffing and begging for attention. That was the best part, and I respect them for cramming it all in."

~ Seth Godin


                                                        
Word of the Day
                                                            
SEMII

Test on Wednesday
HU9SU 3

World Country and Culture Guide - Thursday
Something interesting from each of the following: *best you write it down or copy and paste"
     Business Meeting
     Negotiations
     Business Cards
     Gift Giving
     Dining Etiquette
     Meeting Etiquette
     Culture and society


1.07 Objectives
  1. Define the terms subsets and correlation.
  2. Explain considerations in manipulating data to create reports.
  3. Describe procedures for manipulating data for information analysis.
  4. Demonstrate use of database for information analysis.

Median Household Income










                                                                                                                                                    
MARKETING
World Country and Culture Guide
     Hand Shakes
     Gifts
     Business Cards
    
Test Review 

3rd
    5 Lower
    8 Higher
    4 remained the same

4th
    5 Lower
    10 Higher
    5 remained the same



1/  2.03 Vocab Thursday/Combo with 2.01
          2.03 Vocab        2.01 Vocab 
        2.01/2.03 Combo Vocab

Due Thursday February 23 - 1st 5 minutes of class
Typed and emailed preferred - murphyk2@gcsnc.com

3/

4/ (3rd only)
Stew Leonards
https://www.youtube.com/watch?v=vJAnuXltFAE

5/ Powerpoint (Review):


6/ 2.05 Objectives
Handle difficult customers (CR:009)
a. Define the following terms:  disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.


Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer  complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.

7/
Given a company, students will find the return policies and compare to other companies.  





Obj 1 Test code
     RE8XU3TU 9

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