“He showed the words “chocolate cake” to a group of Americans and recorded their word associations. “Guilt” was the top response. If that strikes you as unexceptional, consider the response of French eaters to the same prompt: “celebration.”
― Michael Pollan, In Defense of Food: An Eater's Manifesto
SEMII
"A Sydney school has adopted a policy allowing Muslim schoolboys to refuse to shake hands with women.
At a recent awards ceremony at Hurstville Boys Campus of Georges River College, female presenters were told by one of the two principals that some students would not shake their hands because of their Muslim faith, The Australian reported.
World Country and Culture Guide
Something interesting from each of the following: *best you write it down or copy and paste"
Business Meeting
Negotiations
Business Cards
Gift Giving
Dining Etiquette
Meeting Etiquette
Culture and society
Something interesting from each of the following: *best you write it down or copy and paste"
Business Meeting
Negotiations
Business Cards
Gift Giving
Dining Etiquette
Meeting Etiquette
Culture and society
1.06 Objectives
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Identify a sport/event marketing problem at your place of employment, and determine who could provide insight into problem resolution. With the permission of your supervisor, collect information. Compare the findings across groups of people identified. Write a one-page paper about the problem, how information was collected, and what differences were found in responses from different groups of people.
Test on Wednesday
HU9SU 3
MARKETING
1/ Test code for today
LE4ME8D U
3/
2.03 Difficult Customer Scenario - 7 things to know
4/ HW 2.03 2.03 Selling Policy Activity
Due Thursday February 23 - 1st 5 minutes of class
Typed and emailed preferred - murphyk2@gcsnc.com
5/
6/
7/
10/
Given a company, students will find the return policies and compare to other companies.
Students will develop sales/return policies for a “store”
http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/dc2a6eb176d042bb8525701200521182 7/
Customer Service
Stew Leonards
https://www.youtube.com/watch?v=vJAnuXltFAE
8/ Powerpoint (Review):
9/ 2.05 Objectives
Handle difficult customers (CR:009)
a. Define the following terms: disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.
Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.10/
Given a company, students will find the return policies and compare to other companies.
Obj 1 Test code
RE8XU3TU 9
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