Wednesday, September 27, 2017 Focus young grasshopper, focus

Quotable

Is it worth it?

SEM Conference

DECA

Role Play - Marketing

                                                        

Word of the Day

Question of the day
SAT QOTD (Begin in 2012)

Kaplan's Version QOTD

Kaplan's SAT Question of the day

                                                            

MARKETING

2.01 + 2.03 Vocab Cards

2.01 + 2.03 Match

2.01 + 2.03 test

Quiz today!   

2.01 LAP - Go Beyond the Sale (one time only) - By Friday, Sept 29, 4th block

2.01 Go Beyond The Sale - LAP - 4 open ended questions
http://www.quia.com/quiz/6192674.html

2.01 LAP - Sell away (still unlimited) - By Friday, Sept 29, 4th block

2.01 - Sell Away - LAP - 20 Q
http://www.quia.com/quiz/6192656.html

Bellringers

DECA Role Play - HW - Due Friday, Sept 29 1st 5 of class.  I prefer it was typed.

Why do businesses have Standard Operating Procedures?

2.03 Company Selling Policies - PPT

a. Define the following terms: selling policies, selling-activity policies,    terms-of-sale policies and service policies.

b. Identify types of selling-activity policies.

c. Identify types of terms-of-sale policies.

d. Identify types of service policies.

e. Explain the importance of selling policies.

f. Describe the characteristics of selling policies.

g. Explain why selling policies are needed.

h. Describe external factors that affect selling policies.

i.   Describe internal factors that affect selling policies.

j.   Describe regulatory factors that affect selling policies.

k. Explain problems encountered with the use of selling policies.

Youtube Soup Chef

https://www.youtube.com/watch?v=2xqkpP59UgM

Youtube - Car Rental - Hold the Reservation

https://www.youtube.com/watch?v=4T2GmGSNvaM

2.03 Difficult Customer Scenario - 7 things to know

2.03 LAP - Making Mad Glad (Will open on Friday - feel free to read through)

Correlation project - Two data loose/no correlation from data generated in class

                                                                                                                                                    

SPORTS AND ENTERTAINMENT MARKETING 

Tuesday, September 26, 2017 Paper, without a weight, simply blows in the wind

Quotable

iPhone article

                                                        

Word of the Day

Question of the day
SAT QOTD (Begin in 2012)

Kaplan's Version QOTD

Kaplan's SAT Question of the day

                                                            

MARKETING

2.01 + 2.03 Vocab Cards

2.01 + 2.03 Match

2.01 + 2.03 test

Quiz today!    2.01 only

2.01 LAP - Go Beyond the Sale (one time only) - By Friday, Sept 29, 4th block

2.01 Go Beyond The Sale - LAP - 4 open ended questions
http://www.quia.com/quiz/6192674.html

2.01 LAP - Sell away (still unlimited) - By Friday, Sept 29, 4th block

2.01 - Sell Away - LAP - 20 Q
http://www.quia.com/quiz/6192656.html

2.02 EQ - Can a business save a relationship with an angry customer?

2.02 Power Point

2.02_Guided_notes

More - Slide 4, 9,10,

Bellringers

DECA Role Play - HW - Due Friday, Sept 29 1st 5 of class.  I prefer it was typed.

2.02 [5-25]

a. Identify beliefs held by employees who have a customer-service mindset.

b. Describe the importance of exhibiting a customer-service mindset.

c. Identify occasions when marketing employees can exhibit a customer-service mindset.

d. Describe guidelines for exhibiting a customer-service mindset.

e. Demonstrate a customer-service mindset.

2.02 [5-27]

a. Define the term service orientation.

b. Explain the relationship between communication and service.

c. Identify ways in which employees in business and marketing can demonstrate a service orientation.

d. Demonstrate procedures for reinforcing a service orientation through communication.

2.02 [5-29]

a. Discuss the purpose of adapting communication to a client’s cultural or social community.

b. Explain the importance of context in communication.

c. Discuss reasons for adapting communication to the cultural or social differences among clients.

d. Explain skills associated with adapting communication (e.g., empathy, risk taking, problem solving, etc.).

e. Describe ways to adapt communication to the cultural or social environment of clients.

f. Demonstrate how to adapt communication to the cultural or social differences among clients.

2.02 [5-31]

a. Explain the nature of customer inquiries.

b. Identify the types of customer inquiries.

c. Discuss the importance of possessing knowledge of the company (e.g., policies, history, capabilities, etc.).

d. Discuss the importance of possessing adequate product knowledge.

e. Describe guidelines for handling customer inquiries.

f. Demonstrate use of proper procedure for solving a customer inquiry in a marketing situation.

                                                                                                                                                    

SPORTS AND ENTERTAINMENT MARKETING 

Monday, September 25, 2017 A new week to begin again!

Quotable

Shoppable ads - make sure you read writing and then on to the infographic

                                                        

Word of the Day

Question of the day
SAT QOTD (Begin in 2012)

Kaplan's Version QOTD

Kaplan's SAT Question of the day

                                                            

MARKETING

2.01 + 2.03 Vocab Cards

2.01 + 2.03 Match

2.01 + 2.03 test

Quiz - Click Here!

2.01 LAP - Go Beyond the Sale (one time only) - By Friday, Sept 29, 4th block

2.01 Go Beyond The Sale - LAP - 4 open ended questions
http://www.quia.com/quiz/6192674.html

2.01 LAP - Sell away (still unlimited) - By Friday, Sept 29, 4th block

2.01 - Sell Away - LAP - 20 Q
http://www.quia.com/quiz/6192656.html

2.01 EQ - What is Selling?

2.01 Selling PPt Day 3 - Slide 18 - selling policies

2.01 Role of Customer Service in Selling [5-23]

a. Distinguish between customer service as a process and customer service as a function.

b. Describe how businesses can use customer service to beat their competition.

c. Discuss factors that influence customer expectations of customer service.

d. Explain how customer service facilitates sales relationships.

e. Identify pre-sales opportunities for providing customer service that can facilitate sales relationships.

f. Identify post-sales opportunities when customer service can be provided to facilitate sales relationships.

g. Discuss actions a salesperson can take to make the most of her/his customer service activities.

                                                                                                                                                    

SPORTS AND ENTERTAINMENT MARKETING