Wednesday, February 22, 2017

Wednesday, February 22, 2017 So warm, now with rain, Has Spring Sprung?

Quotable 

Classes, online, Weaver, CCPI/GTCC, and beyond

Squeezing the last minute out of a session

It's too late now.
If you're the moderator of a panel and you want to rush through one more question...
Or if you're the speaker and you need to race through three more slides...
Or if you're a writer or designer and want to add just one more idea...
Or if you're the teacher and there's just one more concept to talk about even though the bell's about to ring.
Too late.
End with a pause.
End with confidence and calm and yes, please respect your audience enough to not expect that cramming is going to help us or you.
No one, not once in the history of timers, has ever said, "I'm really glad that they went over by thirty seconds, huffing and puffing and begging for attention. That was the best part, and I respect them for cramming it all in."

~ Seth Godin


                                                        
Word of the Day
Kaplan's SAT Question of the day
                                                            
SEMII

Test on Wednesday
HU9SU 3

World Country and Culture Guide - Thursday
Something interesting from each of the following: *best you write it down or copy and paste"
     Business Meeting
     Negotiations
     Business Cards
     Gift Giving
     Dining Etiquette
     Meeting Etiquette
     Culture and society
1.07 Objectives
  1. Define the terms subsets and correlation.
  2. Explain considerations in manipulating data to create reports.
  3. Describe procedures for manipulating data for information analysis.
  4. Demonstrate use of database for information analysis.

Median Household Income
                                                                                                                                                    
MARKETING
World Country and Culture Guide
     Hand Shakes
     Gifts
     Business Cards
    
Test Review 

 3rd
    5 Lower
    8 Higher
    4 remained the same

 4th
    5 Lower
    10 Higher
    5 remained the same

1/  2.03 Vocab Thursday/Combo with 2.01
          2.03 Vocab        2.01 Vocab 
        2.01/2.03 Combo Vocab

Due Thursday February 23 - 1st 5 minutes of class
Typed and emailed preferred - murphyk2@gcsnc.com

3/

4/ (3rd only)
Stew Leonards
https://www.youtube.com/watch?v=vJAnuXltFAE

5/ Powerpoint (Review):


6/ 2.05 Objectives
Handle difficult customers (CR:009)
a. Define the following terms:  disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.


Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer  complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.

7/
Given a company, students will find the return policies and compare to other companies.  





Obj 1 Test code
     RE8XU3TU 9
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Tuesday, February 21, 2017

Tuesday, February 21, 2017 Chocolate doesn't ask silly questions....chocolate understands

Quotable 

“He showed the words “chocolate cake” to a group of Americans and recorded their word associations. “Guilt” was the top response. If that strikes you as unexceptional, consider the response of French eaters to the same prompt: “celebration.” 
― Michael Pollan, In Defense of Food: An Eater's Manifesto

Infographic: What science says about chocolate

                                                        
Word of the Day
Kaplan's SAT Question of the day
                                                            
SEMII

"A Sydney school has adopted a policy allowing Muslim schoolboys to refuse to shake hands with women.
At a recent awards ceremony at Hurstville Boys Campus of Georges River College, female presenters were told by one of the two principals that some students would not shake their hands because of their Muslim faith, The Australian reported.
The boys were instead permitted to place a hand across their chest to show they would not be taking the hand of the women, many of them well-known figures from the local community."
    ~heatst.com

Ikea Catalog                                                                                             .

World Country and Culture Guide
Something interesting from each of the following: *best you write it down or copy and paste"
     Business Meeting
     Negotiations
     Business Cards
     Gift Giving
     Dining Etiquette
     Meeting Etiquette
     Culture and society
1.06 Objectives
  1. Discuss the importance of collecting information from others.
  2. Describe ways of reporting information collected from others.
  3. Explain guidelines for determining the types of information to collect from others.
  4. Implement procedures for collecting information from others.

Identify a sport/event marketing problem at your place of employment, and determine who could provide insight into problem resolution. With the permission of your supervisor, collect information. Compare the findings across groups of people identified. Write a one-page paper about the problem, how information was collected, and what differences were found in responses from different groups of people.

Test on Wednesday
HU9SU 3
                                                                                                                                                    
MARKETING
1/  Test code for today
      LE4ME8D U
      
2/  2.03 Vocab Thursday/Combo with 2.01
          2.03 Vocab        2.01 Vocab 
        2.01/2.03 Combo Vocab

3/

Due Thursday February 23 - 1st 5 minutes of class
Typed and emailed preferred - murphyk2@gcsnc.com

5/


6/
Students will develop sales/return policies  for a “store”
http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/dc2a6eb176d042bb8525701200521182

7/
Customer Service
Stew Leonards
https://www.youtube.com/watch?v=vJAnuXltFAE
8/ Powerpoint (Review):


9/ 2.05 Objectives
Handle difficult customers (CR:009)
a. Define the following terms:  disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.
Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer  complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.

10/
Given a company, students will find the return policies and compare to other companies.  




Obj 1 Test code
     RE8XU3TU 9
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