Do what you're good at, or...
get really good at what you do.
You have nearly unlimited strategic choices and options about your career and what your organization does.
Which means you can focus on doing things you are truly good at.
Or, if a particular task, project or career is important to you, you can do the hard work to get good at it.
But it makes no sense at all to grumble and do something poorly. To insist that the competition is playing unfairly. To try to persuade your market that their standards make no sense...
The market is selfish. It doesn't care a whit about how hard you're working or how difficult the task is. If someone else is consistently telling a better story (and delivering on it), the market will find them.
You have nearly unlimited strategic choices and options about your career and what your organization does.
Which means you can focus on doing things you are truly good at.
Or, if a particular task, project or career is important to you, you can do the hard work to get good at it.
But it makes no sense at all to grumble and do something poorly. To insist that the competition is playing unfairly. To try to persuade your market that their standards make no sense...
The market is selfish. It doesn't care a whit about how hard you're working or how difficult the task is. If someone else is consistently telling a better story (and delivering on it), the market will find them.
Seth Godin
Marketing I
May wish to study for the first 5
Ticket out the Door today! - best you ask
2.03 Difficult Customer Scenario - 7 things to know
5 minutes
7 minutes
Youtube Soup Chef
Youtube - Car Rental - Hold the Reservation
https://www.youtube.com/watch?v=4T2GmGSNvaM
2.06 Vocab Wednesday, Oct 12
HW - Due Tuesday
Chap 21 p 258 HW
2.05
What are the benefits for good customer service?
What are the benefits for good customer service?
Today we will continue the joy we know as Customer Service.
You will need to find 3 stores (different from your neighbors or their neighbors) and bring it up on your computer as to their Sales/Policies.
quickly now, I am waiting
Students will develop sales/return policies for a “store”
http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/dc2a6eb176d042bb8525701200521182
Customer Service
Stew Leonards
https://www.youtube.com/watch?v=vJAnuXltFAE
Powerpoint (Review):
Handle difficult customers (CR:009)
a. Define the following terms: disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.
Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.JA 1.04
JA 1.05
HONORS STRATEGIC MARKETING
Mon 1-19Tues more
Wed - 39
Thurs - You are now registered....permission slip before we begin
Reading....arg!
Quiz today - Chap 5/6 combo!!!!! first tn to study.
The Story of a diamond
Diamonds are forever commercial
Diamonds
Poop-Pourris
It's a survey!
Louise Delage - Read
Oilspill! Virtualteamchallenge.com
Chap 1
chap 2
chap 3
Chap 19
Chap 5
