Shields up
Do not tell your friends about your nascent idea, your notion, the area you hope to explore next.
Do not seek reassurance from them.
Do not become vulnerable about your tiny new sprout of an inkling.
It will be extinguished by people who mean well. They are trying to protect you from heartache.
There is a very, very tiny group of fellow travelers who can amplify your inkling. For the rest, keep it quiet. Trot out a make-believe idea instead, a pretend Potemkin Village of a project, let them dump all over that one instead.
Keep the other one in the incubator for now. There will be plenty of time for sharing later.
Seth Godin
Marketing I
Ticket out the Door today! - best you ask
2.06 Vocab Wednesday, Oct 12
HW - Due Tuesday
Chap 21 p 258 HW
2.05
What are the benefits for good customer service?
What are the benefits for good customer service?
Today we will continue the joy we know as Customer Service.
Powerpoint (Review):
Handle difficult customers (CR:009)
a. Define the following terms: disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.
Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.
What grade of Gas does mom use in her car?
Would you ever eat at a restaurant that had a "B" rating?
Would you ever buy grade "C" meat?
2.06 Grades and Standards [5-40]
a. Define the terms grades and standards.
b. Explain the interrelationship of grades and standards.
c. Describe what businesses do with products that fail to meet the lowest standards.
d. Explain reasons for using grades and standards.
e. Describe ways that grades and standards aid the buying and selling process.
f. Explain the importance of grades and standards in global trade.
g. Identify groups that develop grades and standards.
h. Describe types of standards.
i. Identify examples of graded products.
Let’s research some common foods that incorporate grades and standards.
Raspberry Standards
Peanuts
Look up “Grade Chart USDA Meat”
“Grades of Acne”
grades of hamburger meat
Speed ratings of tires
Grades of Gasoline (octane)
HONORS STRATEGIC MARKETING
My Story - Notice the segments representative
Hand in Permission Slips
Oilspill! Virtualteamchallenge.com
Mon 1-13
Tues 14-31
Wed 32 - 52
Thurs Finish
Test on Friday
Chap 5,6,7 + 1,2,3,19
60 Questions
No comments:
Post a Comment