The chance of a lifetime
That would be today.
And every day, if you're up for it.
The things that change our lives (and the lives of others) are rarely the long-scheduled events, the much-practiced speeches or the annual gala. No, it's almost certain that the next chance you have to leap will come out of nowhere in particular, and you'll discover it because you're ready for it.
Someone to inspire, to connect with, to lead. A system to transform. An idea to share. Responsibility is often just lying around, waiting for someone to take it.
Go.
And every day, if you're up for it.
The things that change our lives (and the lives of others) are rarely the long-scheduled events, the much-practiced speeches or the annual gala. No, it's almost certain that the next chance you have to leap will come out of nowhere in particular, and you'll discover it because you're ready for it.
Someone to inspire, to connect with, to lead. A system to transform. An idea to share. Responsibility is often just lying around, waiting for someone to take it.
Go.
Seth Godin
The ripples
Every decision we make changes things. The people we befriend, the examples we set, the problems we solve...
Sometimes, if we're lucky, we get to glimpse those ripples as we stand at the crossroads. Instead of merely addressing the urgency of now, we can take a moment to focus on how a quiet insight, overlooked volunteer work or a particularly welcome helping hand moves so many people forward. For generations.
How did you get to where you are? Who is going to go even further because of you?
Thank you for passing it forward.
Set GodinSometimes, if we're lucky, we get to glimpse those ripples as we stand at the crossroads. Instead of merely addressing the urgency of now, we can take a moment to focus on how a quiet insight, overlooked volunteer work or a particularly welcome helping hand moves so many people forward. For generations.
How did you get to where you are? Who is going to go even further because of you?
Thank you for passing it forward.
Marketing I
Ticket out the Door today! - best you ask
2.06 Vocab Wednesday, Oct 12
HW - Due Tuesday
Chap 21 p 258 HW
2.05
What are the benefits for good customer service?
What are the benefits for good customer service?
Today we will continue the joy we know as Customer Service.
You will need to find 3 stores (different from your neighbors or their neighbors) and bring it up on your computer as to their Sales/Policies.
Students will develop sales/return policies for a “store”
http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/dc2a6eb176d042bb8525701200521182
Customer Service
Stew Leonards
https://www.youtube.com/watch?v=vJAnuXltFAE
Powerpoint (Review):
Handle difficult customers (CR:009)
a. Define the following terms: disagreeable customer, domineering/ superior customers, dishonest customers.
b. Identify types of difficult customers.
c. Describe categories of disagreeable customers.
d. Discuss categories of domineering/superior customers.
e. Describe ways in which customers are dishonest.
f. Identify situations in which customers become difficult.
g. Explain reasons for handling difficult customers.
h. Describe general guidelines for handling difficult customers.
i. Explain specific guidelines for handling types of difficult customers.
j. Demonstrate procedures for handling difficult customers.
Handle customer/client complaints (CR:010)
a. Define the term complaint.
b. Identify the costs associated with customer complaints.
c. Identify reasons for customer complaints.
d. Describe the benefits of customer complaints.
e. Explain the importance of appropriately handling customer complaints.
f. Explain procedures for handling customer complaints.
g. Demonstrate procedures for handling customer complaints.
What grade of Gas does mom use in her car?
Would you ever eat at a restaurant that had a "B" rating?
Would you ever buy grade "C" meat?
2.06 Grades and Standards [5-40]
a. Define the terms grades and standards.
b. Explain the interrelationship of grades and standards.
c. Describe what businesses do with products that fail to meet the lowest standards.
d. Explain reasons for using grades and standards.
e. Describe ways that grades and standards aid the buying and selling process.
f. Explain the importance of grades and standards in global trade.
g. Identify groups that develop grades and standards.
h. Describe types of standards.
i. Identify examples of graded products.
Let’s research some common foods that incorporate grades and standards.
Raspberry Standards
Peanuts
Look up “Grade Chart USDA Meat”
“Grades of Acne”
grades of hamburger meat
Speed ratings of tires
Grades of Gasoline (octane)
HONORS STRATEGIC MARKETING
Hand in Permission Slips
First 5 of class - best you tell me the history of diamonds...from your studies or the readings....you know, what I asked you to do.
The Story of a diamond
Diamonds are forever commercial
Diamonds
Poop-Pourris
It's a survey!
Louise Delage - Read
Oilspill! Virtualteamchallenge.com
Mon 1-13
Tues 14-31
Wed 32 - 52
Thurs Finish
Test on Friday
Chap 5,6,7 + 1,2,3,19
60 Questions
Chap 1
chap 2
chap 3
Chap 19
Chap 5
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