Friday, February 17, 2017

Friday, February 17, 2017 A new day, a new beginning!

Quotable 

“To teach is to learn twice.”
Joseph Joubert


“It is impossible for a man to learn what he thinks he already knows.”
Epictetus

                                                        
Word of the Day
Kaplan's SAT Question of the day
                                                            
SEMII
Project grade - Click here! - unlimited opportunities to get full credit through Friday

1.01 Quiz/review


1.05 Objectives
  1. Explain the impact of exchange rates on sport marketing.
  2. Discuss the use of financial institutions in international sport marketing.
  3. Describe trade regulations affecting international sport marketing.
  4. Explain the use of foreign distributors in international sport marketing.
  5. Discuss the impact of government regulation on international sport marketing.
  6. Explain how cultural/value differences impact international sport marketing.
Scope of international trade on sports

Australia numbers

MLB - the global game

1.05 ppt

1.05 notes

HW - 1.05 Global Trade Activity


1.06 Cheat Sheet

                                                                                                                                                    
MARKETING
1/  If you missed the test.....maybe you should ask me when you can take it.
      RE8XU3TU 9
      
2/  2.03 Vocab Next Tuesday/Combo with 2.01
          2.03 Vocab        2.01 Vocab 
        2.01/2.03 Combo Vocab

3/  Homework - Now one day late....1 point deduction until you turn it in
            See yesterday or before for HW details




6/
Objectives
2.02 [5-25]
a. Identify beliefs held by employees who have a customer-service mindset.
b. Describe the importance of exhibiting a customer-service mindset.
c. Identify occasions when marketing employees can exhibit a customer-service mindset.
d. Describe guidelines for exhibiting a customer-service mindset.
e. Demonstrate a customer-service mindset.
2.02 [5-27]
a. Define the term service orientation.
b. Explain the relationship between communication and service.
c. Identify ways in which employees in business and marketing can demonstrate a service orientation.
d. Demonstrate procedures for reinforcing a service orientation through communication.


2.02 [5-29]
a. Discuss the purpose of adapting communication to a client’s cultural or social community.
b. Explain the importance of context in communication.
c. Discuss reasons for adapting communication to the cultural or social differences among clients.
d. Explain skills associated with adapting communication (e.g., empathy, risk taking, problem solving, etc.).
e. Describe ways to adapt communication to the cultural or social environment of clients.
f. Demonstrate how to adapt communication to the cultural or social differences among clients.


2.02 [5-31]
a. Explain the nature of customer inquiries.
b. Identify the types of customer inquiries.
c. Discuss the importance of possessing knowledge of the company (e.g., policies, history, capabilities, etc.).
d. Discuss the importance of possessing adequate product knowledge.
e. Describe guidelines for handling customer inquiries.
f. Demonstrate use of proper procedure for solving a customer inquiry in a marketing situation.

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