QUOTABLE
Can we talk about this?
Sometimes, words speak louder than actions.
Imagine how surprising and effective it would be if an infant said, "I'm so hungry, I feel like I might start to cry." Instead of guessing what the problem is, instead of finding ourselves emotionally fraught at all the screaming, we could get to the underlying truth of the problem.
Or consider how easy it is to get caught up with a co-worker who's disrespectful or a customer who is so distraught he can't see a way out of his problem. I've been to board meetings where the actions and the emotions were so loud it was difficult to hear what people really wanted to communicate.
It's easy to react, and it feels justified to do so. Tit for tat and "I'm not going to take this." But de-escalation through the power of words helps get to the truth far faster.
Commenting on the emotions that you are seeing is different than reflecting them back. Talking about what's happening defuses the tantrum that is just waiting to wreck the connection that could be become so valuable.
If the goal is connection, then connect. [Coincidentally, just discovered this book on the topic.]
ACT Question of the day
SAT Question of the day
SEMII
Bret Michaels....for Nissan?!?!?
Movie tie-in
one earlier
Baristapist
MARKETING (2ND/3RD)
4.01continued
New Focus - Brand Continued
Day one - Name
Day two - One thing that describes you
Day 3 - Two things that describe you (can include the previous day)
Day 4 - 3 things that describes you (can include the previous days)
Day 5 - Putting it together
Bret Michaels....for Nissan?!?!?
Movie tie-in
one earlier
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